Thank you for contacting Trend Micro Technical Support. After downloading, close all windows and double-click on Hijackthis_v2 4. Start All TIS Modules -Double click on My computer/Computer on the desktop -Double click on drive C: -Double click on Program Files folder -Double click on Trend Micro folder -Double click on Internet Security folder -Double click on -Click on Start All Components D. After install, restart your computer and check again if you still have the same problem downloading updates.
Should you have further concerns, please do not hesitate in sending us an e-mail. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Best Regards, Best Regards, Kristine Torreno Consumer Support Team Trend Labs HQ, Trend Micro Incorporated In order for us to have a history of our correspondence, please do not delete the subject and the contents of this email. We appreciate your patience and cooperation on this matter. Kindly download the patch (file) attached to this email and extract the file to install. Download attached file: tis_160_win_en_patch_sffnup16452. If ever your issue has been resolved, please email us back with a simple "close case" message so that we could formally close this case. Obviously my computer can connect to the internet because I'm emailing you about my problem.If you can successfully open websites and receive email but still received this warning, then scheduled Trend Micro server maintenance has prevented you from activating Trend Micro Antivirus. Unable to update – Check your internet connection…. Quit all TIS modules -Double click on My computer/Computer on the desktop -Double click on drive C: -Double click on Program Files folder -Double click on Trend Micro folder -Double click on Internet Security folder -Double click on -Click on Quit All Components B.Please wait forty-five minutes before trying again." Here are my emails to Trend Micro and their responses...1/30Dear , A pleasant day to you! Back up patchw32and ciussi32-Click Start - My Computer or Computer in Windows Vista -Open Local disk C: Go to \Program Files\Trend Micro\Internet Security-Copy the files patchw32and ciussi32and paste to Desktop -Delete patchw32and ciussi32from C:\Program Files\Trend Micro\Internet Security C. Double-click tis_160_win_en_patch_sffnup1645and follow the prompts to install the patch.This situation is very unfortunate to me because I have had Trend Micro on previous computers before and it worked great.I recommended it to countless friends and family members. I would like to have a solution, that works, to my problem and look forward to hearing from you next.With regards to your concern, we will uninstall and reinstall the program on your computer. My problem does not lie with an internet connection because I am able to send and receive emails as well as surf the internet. For some reason Trend Micro will not update on my computer and is saying that I have no internet connection. I am beginning to believe that buying a Trend Micro product is a huge waste of my time and money.